Mobility Services
For those displaying a valid mobility sticker there are designated parks in the main car park. The terminal has broad automated entry doors and its toilets cater for those with mobility issues. Wheelchairs are also available. Please speak with the friendly check in staff upon arrival for further assistance.
First Aid
If you require medical treatment please alert an Airport Operations staff member. They will be wearing yellow vests/jackets and are First Aid certificated. The Operations office is located on the right of the terminal entrance, close to the car park pay station.
Baggage Allowance
Travellers please refer to the links below to answer queries regarding luggage:
Air New Zealand checked in, carry on, excess baggage
Lost Property
If you have lost an item within the terminal or within the airport precinct please phone (06) 759 6594 or email admin@nplairport.co.nz
Items Left on Aircraft
If you have left an item on an aircraft please contact the airline directly: Air New Zealand 0800 737 000
Animals
Animals (except animals travelling as cargo or guide dogs) are not permitted in the airport precinct. For information on animals travelling as cargo please contact the airline.
Airport Advertising
To take advantage of advertising your business in or around the airport please contact Bishopp Advertising on
0800 422 699
Wifi
WIFI is available throughout the terminal
Check in
Passengers needing to check-in luggage with Air New Zealand must do so 30 minutes before the scheduled departure of domestic New Zealand flights. To avoid disruption to your travel plans please ensure you allow adequate time to make the check-in close off times.
Services in the Terminal
Services available in the terminal include: Licensed café, Staffed vehicle rental kiosks, Airport shuttle kiosk, Airport Operations staff, TSB ATM machine, Free Wifi, Luggage trolleys, Baby changing facilities in accessible unisex toilets, Wheelchairs.
Bike Stations
If you are travelling with a bike and need to assemble or disassemble one we have a bike station equipped with tools and bike pumps.
If you require a bike box to check your bike on the flight please contact Air New Zealand on 0800 737 000
Hidden Disabilities
New Plymouth Airport is now proudly participating in the Hidden Disabilities Sunflower Lanyard scheme. If you, or someone you are travelling with has a hidden disability you can choose to wear a Sunflower Lanyard and make your disability visible to airport staff. For more information on the Sunflower Lanyard scheme please follow this link
To request a lanyard please email us.